FAQ
Got questions? We’ve got answers! If you don’t see what you need below or just want to chat, send us a message—we’re always happy to hear from you!
About Your Coffee
The best coffee always starts with the best coffee beans – Cameron’s, of course! Use 1-2 level tablespoons of ground coffee for every 6 ounces of cold, fresh water. We suggest starting with 1 tbsp. per serving, then adjusting this up or down to your liking. Brew at 200°F for proper extraction. Always keep your coffee maker clean and follow the manufacturer’s instructions for brewing. Serve right away for maximum aroma and flavor.
Our team travels the world searching for the best 100% Arabica beans. Coffee grows between the Tropic of Cancer and the Tropic of Capricorn, so we source from a wide variety of regions including some of the highly sought-after beans in Ethiopia, Sumatra, Hawaii, Jamaica and Central & South America. We also proudly source a lot of beans from small family farms, we love getting to know our coffee farmers and their family!
We do not share the exact percentages or regions of our blends—as those are our secret recipes that make our blends so unique from other coffees!
Cameron’s uses Precision Air Roasting—a method designed for premium coffee. Unlike traditional techniques, it gently roasts beans without scorching, delivering a consistently smooth, never bitter flavor in every cup.
All of our flavored coffees are specially designed to allow each flavor to enhance the natural taste of our 100% Premium Arabica Coffee. We won’t hide the taste of the beans with syrupy flavors; instead we create special blends that allow you to enjoy the flavoring and the coffee, too. All of our flavors are a combination of natural and artificial flavors.
Since caffeine is naturally found in the coffee plant, all decaffeinated coffees have minimal amounts of the substance. We guarantee our decaffeinated coffees to be 97% caffeine free.
We use an indirect process to decaffeinate our coffee beans. This process involves a long water soak at near boiling temperature, where the caffeine is gradually drawn out of the coffee beans. The mixture of water and caffeine is treated to absorb the caffeine from the solution. The moisture is then heated to evaporation, removing the solution and the caffeine. Later, water is reintroduced to the beans to restore any moisture, oils, and flavors that may have been lost.
If for any reason you’re not happy with the coffee you’ve purchased, our coffee experts will work with you to find a better match and send a fresh batch your way!
What makes a perfect cup of coffee?
Where is your coffee grown?
How much of each type of bean are in your blends?
How is your coffee roasted?
How is your coffee flavored?
Is there caffeine in your decaffeinated coffee?
What is our decaffeination process?
What is your satisfaction guarantee?
EcoPods
Cameron’s uses a single serve coffee filter instead of a plastic cup. By using a coffee filter, our single serves work just like a drip brewer. The brewer punctures the lid, then fills the entire single serve with hot water—soaking all of the coffee grounds, then drips out the bottom to brew a full-flavored cup.
Yes! Our 100% compostable* EcoPods are made with plant-based materials, consisting of a compostable* mesh filter, a compostable* ring, and a compostable* paper lid. Each of these components has been certified for industrial compost facilities, which means they will break down into organic matter with the proper application of moisture, heat and oxygen. Because our pods follow ASTM** D6400 standards, they do not leave damaging levels of toxins in the soil. At Cameron’s Coffee, we support the growth of industrial and municipal composting.
We also support home composting. While not certified for home composting yet, we know that all the materials in our pods are made with renewable, plant-based materials, and that they will break down into organic matter in home composting if proper composting methods are used. This may take longer than in an industrial composting facility because there is generally less heat in home composting. And your own results may vary depending on the types of materials you are composting, the amount of moisture present, and how often you mix or turn your compost. But in our personal experience, we have successfully composted our pods in home composting containers. We encourage you to go to www.epa.gov/recycle/composting-home to understand proper composting techniques, and then experiment with our pods. If done right, they should compost over time.
* COMPOSTABLE IN INDUSTRIAL FACILITIES. CHECK LOCALLY, AS THESE DO NOT EXIST IN MANY COMMUNITIES.
** Formerly American Society for Testing Materials
Cameron’s Single Serves are compatible with most single serve coffeemakers including many Keurig®, Breville® BKC700, Cuisinart® SS700, Mr. Coffee® BVMC-KG1 brewers.***
*** Breville is a registered trademark of Breville Pty Ltd. Cuisinart is a registered trademark of the Conair Corporation. Mr. Coffee is a registered trademark of Sunbeam Products Inc. Keurig is a registered trademark of Keurig Incorporated. There is no affiliation between Cameron’s Coffee and the owners of the identified trademarks.
How do Cameron’s EcoPods work?
Are Cameron’s EcoPods sustainable?
Do Cameron’s EcoPods work in all brewers?
Sustainability
While not all our coffees are organic, all of our coffees are responsibly-sourced. Wherever possible, we’re purchasing from small farmers that we get to know (as well as their crews of workers and families) and ensure that they take care of their people, maintain clean facilities, and have good medical and cooking facilities for their community. This is their livelihood as well as ours!Read more about our sustainability efforts.
Coffee is considered organic if it is grown without the use of chemical substances or additives, like pesticides or herbicides. Organic coffee is packaged only after our equipment has gone through extensive cleaning in order to maintain the integrity of the beans. Rest assured, your organic coffee is as fresh and tasty as nature intended!
Are all of your coffees sustainable?
What is organic coffee?
Coffee Tips
We recommend storing your coffee in an air tight container in the cabinet, away from sources of heat or light. Room temperature is ideal for storing coffee. For more information, read our blog.
We do not recommend storing coffee in the fridge or freezer, since cold temperatures can dry out the beans. We recommend storing coffee at room temperature.
Cameron’s Coffee is guaranteed fresh until it reaches its sell by date. You can find this information on the bottom of your single serve carton or on the back of your bag.
How should I store my coffee?
Should I keep my coffee in the fridge/freezer?
What is the shelf life of Cameron’s Coffee?
Nutritional Information
Have you ever wondered why you don’t see a nutritional panel on your coffee? That’s because black coffee does not have significant nutritional value. See this site for more information. However, adding cream or sugar definitely changes the nutrition of your cup!
The USDA states that moderate coffee consumption (3 to 5 cups per day) can be incorporated into healthy eating patterns. Check out the bottom of page 33 in their 2015 Dietary Guidelines Report.
All of our coffees are sugar free, including our flavored coffees! We do not have any artificial sweeteners in our coffees.
There are 0 calories in our coffees.
Nope—our coffee fits into every low-carb diet. All of our coffees have 0 carbs.
Our coffee is dairy free!*
*The following products are manufactured in a facility that also processes milk, soy, and wheat ingredients:
- Classic Roast Instant Coffee
- Vanilla Hazelnut Instant Coffee
- Cold Brew Concentrate (Original, Mocha & Vanilla Bean)
- Instant Sticks (Original, Mocha & Vanilla Bean)
Cameron’s Coffee is 100% gluten free.* All we do here is roast and package coffee, which means there is no chance for cross contamination either!
*The following products are manufactured in a facility that also processes milk, soy, and wheat ingredients:
- Classic Roast Instant Coffee
- Vanilla Hazelnut Instant Coffee
- Cold Brew Concentrate (Original, Mocha & Vanilla Bean)
- Instant Sticks (Original, Mocha & Vanilla Bean)
There is no sodium in any of our coffees.
There are no nut allergens in our product. We flavor all of our coffees with natural and artificial flavoring. Our nut flavorings are specifically designed so everyone can drink our deliciously, nutty coffees.
We do not have any potassium or phosphorus in our coffees.
An 8 oz cup of brewed coffee may contain anywhere from 95-165 mg of caffeine.
What is the nutritional information of Cameron’s Coffee?
How many cups of coffee are recommended daily?
Is there sugar in your coffee?
How many calories are in your coffees?
Are there carbs in your coffee?
Is there any dairy in your coffee?
Do you have gluten in your coffees?
How much sodium is in your coffee?
I have nut allergies. Can I drink your nutty flavored coffees?
How much potassium or phosphorus is in your coffee?
How much caffeine is in a cup of coffee?
Subscriptions
To cancel your subscription:
- Go to the Account Page click Manage Subscription.
- Select the subscription you’d like to cancel or restart.
- Choose Cancel Subscription (or Cancel Immediately), and confirm the cancellation.
- You’ll receive a confirmation that your subscription has been successfully canceled.
Once your order and frequency is established, your subscription will last indefinitely until you cancel or change it!
Whether you want different products on different schedules or just love variety, our store lets you manage multiple subscriptions from your account. Each subscription can be customized individually—choose your delivery frequency, skip a shipment, or swap products as needed.
Just head to Account > Manage Subscriptions to view and update all your active subscriptions.
To update your subscription:
- Go to Account > Manage Subscription
- Enter your email address to receive a magic link
- Open the email and click the link to access and update your subscription details or products
- Go to Account: Log into your account and navigate to the Manage Subscription section.
- Use the Magic Link: Enter your email to receive a magic link—no passwords needed!
- Access Your Subscription: Click the link in your email to open your subscription dashboard.
- Skip or Reschedule: Skip: Push your upcoming order ahead by one or more delivery cycles. Reschedule: Choose a new date for your next shipment
Once you’ve made your changes, everything will update automatically. No need to contact support!
Absolutely! Alongside your subscription, you’re welcome to add one-time products—like an extra bag of coffee—to your cart and check out together.
Setting up a subscription to a friend is easy! Just build a regular subscription and then make sure to enter your friend’s address into the shipping address form when you check out.
You will be billed for your subscription when you first order, and then on every interval following. For example, if you set up your order on the first of the month, and your frequency is monthly, you should be charged on the first of every month. If you have any issues with your billing check out your Cameron’s profile, and send us an email if you have any additional questions at online@cameronscoffee.com.
No, at the moment gift cards and promo codes are not applicable to subscription orders.
To update your payment method:
- Account on the store and go to Manage Subscriptions.
- Select See Details
- Payment Details and click Edit.
- “Select another payment method”, then add your new card or payment option.
Once updated, the new method will be used for the next scheduled renewal. No action is needed for past orders.
Your order will be processed based on the interval of your subscription. So if your subscription is set for every two weeks, your order will be processed during the second week. Our processing times typically take 2-5 business days. Once an order has shipped, standard FedEx Ground delivery times apply.
- Account → Manage Subscriptions.
- Shipping Address section.
- Edit Address, enter your new shipping details, and save.
- The changes take effect immediately and apply to all upcoming orders.
- You’ll receive a confirmation email once your shipping address is updated
The last order paid for will be the last order shipped. If you have received a shipment following your final subscription order, please reach Cameron’s Team at any time with additional questions by emailing us at online@cameronscoffee.com.
How do I cancel or restart my subscription?
How long will my subscription last?
Can I set up multiple subscriptions?
How do I make changes or updates to my subscription order or frequency?
Can I skip or reschedule my subscription?
Can I add another bag on top of my subscription order?
How can I set up a subscription to ship to a friend?
When will I be billed for my subscription order?
Can I use a Gift Card or Promo Code on my subscription order?
How do I add or update my subscription payment method?
When will my subscription ship?
How do I update my shipping address?
I canceled my subscription, why did I still receive a shipment?
Shipping
Absolutely, in fact we’ve made it easy for you. We don’t limit our office and food service offerings to only a few items. Order any Cameron’s Coffee selection for your office or food service organization, and receive 10% off any order over $500. Use code 10OUTOF10COFFEE at checkout.
Sorry, we currently do not ship to US territories and addresses outside of the contiguous United States.
Sorry, we currently do not ship to Alaska and Hawaii, but you can find us on Amazon!
Our orders are shipped via FedEx Ground.
Sorry, we currently do not ship to military addresses.
Sorry, FedEx Ground does not ship to PO Boxes.
Our Shakopee, MN team typically processes orders within 2–5 business days. During busy times like sales or high-volume periods, it may take up to 10–15 business days. Thanks so much for your patience and support! Once an order has shipped, standard FedEx Ground delivery times apply.
Do you ship to offices or restaurants?
Do you ship outside of the United States?
Do you ship to Alaska and Hawaii?
How will my order be shipped?
Do you ship to military addresses?
Can I ship to a PO Box?
How long will it take to receive my order?
Return Policy
Please note we cannot guarantee a cancellation or address update after orders are placed. Please make sure to thoroughly review your order details before placing your order. You can return your order to us after you have received it, provided the product is unopened, unused and within 30 days of purchase. Please contact your Cameron’s Team at online@cameronscoffee.com.
We cannot guarantee order cancellations once an order has been placed, but we will do everything we can to accommodate your request. Our team works swiftly to ensure your coffee arrives in a timely manner, which may limit our ability to cancel orders. However, you can still reach out to our Customer Service Team online@cameronscoffee.com to inquire about the possibility of cancellation.
Any unopened coffee purchased through CameronsCoffee.com can be returned at any time within 30 days of purchase. Please contact your Cameron’s Team at online@cameronscoffee.com. When contacting Cameron’s, be ready to share the reason for return, your order number, the date of purchase and the product UPCs for return.
If you are shipping product with over $50 of value, you should consider purchasing shipping insurance through your shipping provider. Your refund will be processed within 7-10 business days of receiving the returned product. For any products purchased on sale, you will only receive the price originally paid for the product.
Please contact the retail location where you purchased your coffee in order to return any unopened Cameron’s Coffee. Refer to the retailer’s return policy for any additional questions. If you continue to have issues with returns, please contact us directly.
If you would like to change or update an order, please contact our Customer Service Team online@cameronscoffee.com. ASAP. We will do everything we can to accommodate your request. Please note that in order to ensure your coffee arrives in a timely manner, we begin preparing your order immediately after it is placed. This means that we are often unable to accommodate modifications to orders once they have been confirmed. This includes changes to items, quantities, shipping addresses, etc. If your order has already processed and you no longer want it, or would like to make an exchange, please see our Return Policies for your next steps.
Contact your Cameron’s Team at any time with additional questions or stories by emailing us at online@cameronscoffee.com.
How does Cameron’s Coffee handle order changes/cancellations?
Can I cancel my order?
How do I make an online order return?
How do I return coffee to a store?
How do I change/update an online order?
Additonal Questions?
Our Roasterie
We love that you're curious about where the coffee magic happens! While we don’t offer tours of our roastery, the best way to experience what’s happening inside is with a fresh cup of Cameron’s. Trust us—it’s the next best thing to being there!
Unfortunately, we are not a retail location or coffee shop. Please check out our Store Locator to find our retail partners located closest to you, or shop our full line of coffees available online!
Do you offer tours?
Can I purchase coffee directly from the Cameron’s Coffee facility in Shakopee?
